Last Revised: 24/10/2019
These user terms and conditions (“Terms and Conditions”) may be updated by us from time to time without notice to you. We will post any revisions to these Terms and Conditions on this page and we will also indicate at the top of this page the date that these Terms and Conditions were last revised.
By browsing and using www.love-autism.co.uk (the ‘Website’ which shall include the placing of orders regarding our hard copy resources, memberships and trainings), you are agreeing to comply with and be bound by the following Terms and Conditions of use, which govern the relationship between you and Love Autism.
Your use of our goods and services or this Website after any revisions have been made constitutes your acceptance of the new Terms and Conditions. If You do not agree to abide by these or any new Terms and Conditions, do not use or access (or continue to use or access) the service or this Website. It is your responsibility to regularly check this page to determine if there have been changes to these Terms and Conditions and to consider such changes.
You should print a copy of these Terms and Conditions for future reference and you should also regularly revisit the Terms and Conditions on the Website for purposes of noting whether revisions have been made.
- These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
You must be at least 18 years of age to become a member of our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 If you are an individual consumer. You are buying products from us wholly or mainly for your personal use (not for wider use in your school or organisation).
1.4 If you are a school or organisation. If you use on behalf of a school or organisation our website and/or resources, you expressly agree to these terms and conditions, then by so doing you bind:
(b) the person, company or other legal entity that operates that business or organisation, to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individuals user and the relevant person, company, organisation or legal entity.
(c) any other individuals that will use the resources purchased by you.
1.4.1 You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
- Who we are
2.1. Love Autism Ltd is a Company registered in Scotland. Our company registration number is SC575603 and our registered address is 8 Douglas Street, Hamilton, South Lanarkshire, ML3 0BP.
The term “Love Autism”, “we” and “us”, shall mean Love Autism, the owner of this Website. The terms “you”, “yourself” and “your” refers to the user or viewer of this Website.
2.2. Data Controller. Love Autism is the Data Controller within the definition of the General Data Protection Regulation (GDPR).
- Our products and services
3.1 Love Autism is a provider of high-quality online teaching and training resources – we call this the ‘Resources‘. Our resources are primarily distributed through the Website.
3.2 Love Autism provides a range of resource membership services upon payment of a fee as specified on the Website or chargeable in some other way may be purchased. We call this the ‘Membership’ or ’Subscription’, indistinctively.
3.3 Love Autism offers different types of face to face trainings which can be booked online, by telephoning us or by sending an email to firstname.lastname@example.org We call this the ‘Training’.
3.4 We reserve the right to change pricing and or availability in respect of any of the products, memberships and trainings in this clause for any reason and without notice.
- Communications between us
4.1 If you wish to contact us in writing for any reason, you can send this to us by email at email@example.com or you can contact us by telephoning on 07949 697425.
4.2 How we may contact you. If we have to contact you or give notice in writing, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
If you are an organisation, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
4.3 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- Our contract with you
All Resources purchased on this Website, via email or telephone by you are subject to these terms and conditions and our User Licence Agreement which you must accept – by accepting these Terms and Conditions – before completing your order.
5.1 How we will accept your order. When you place an order on this Website, via email or telephone to purchase a resource from us to be accessed or downloaded by you from this Website for use by you and/or the school or organisation which you represent, we will send you an e-mail confirming receipt of your order, at which point a contract will come into existence between you and us.
5.1.1 If you are Purchasing via a Local Authority / Council Procurement System, you’ll receive an email confirmation detailing your items, which you can then use to raise your Purchase Order (PO) with your Local Authority. The acceptance of your order will take place when we receive a copy of your PO.
5.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product, membership and/or training. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
5.2.1 In the event that we take payment from you before the relevant contract between you and us is formed and thereafter we do not accept your order and/ or do not issue a Purchase Order to you, we shall make a full refund of your payment to you. Any resource on the same order which we have not confirmed in a Purchase Order does not form part of that contract.
5.2.2 We retain the right to refuse to accept your order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details that have been stolen, we will make additional checks as to your standing and if appropriate involve external authorities.
5.2.3 Some Resources, like the trainings, may be subject to availability and could change before we accept your order; however, they will not change after we accept your order unless by mutual agreement, confirmed in writing.
5.3 Your order number. We will assign an order reference to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
5.4 International Customers. If the products/resources are being ordered from outside Love Autisms’ country of residence, import duties and taxes may be incurred once the products reach their destination. Love Autism is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are a purchaser buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
5.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the resources to you, for example, name, email, address, billing information. If so, this will have been stated in the description of the products, membership and/or training on our website or in our Order Form. We will contact you to ask for this information.
5.5.1 If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the resources late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
- Our products
6.1 Products may vary slightly from their description. The description of the products may vary from time to time in relation to those supplied. This is due to continual research and updating of resources/information and improving and varying methods of delivery of content of online resources and training
6.2 Providing our products
6.2.1 Delivery/Access. Once we have received a valid Purchase Order and full payment, we will contact you with an estimated delivery/access date, usually within 10 days after the day on which we receive full payment. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you as soon as possible with a revised estimated delivery/access date.
7.1 Love Autisms’ memberships are subject to these Terms and Conditions and in an addition the following conditions shall apply to this service:
7.1.1 Love Autism makes available the subscription service by way of a membership to you upon payment of a fee as specified from time to time on the Website.
7.1.2 If you are an organisation and have a multi-user license, you understand and agree to use the membership for the number of concurrent users agreed between you and us.
7.1.3 In accordance with the general Terms and Conditions, your user and account username and password will not be shared with anyone.
7.1.4 In accordance with our copyright, you will not redistribute any resources downloaded through the subscription service and you understand that any resources you download from the Website whether through the subscription service or otherwise are for your personal use only or, if you are an organisation, in accordance with the number of concurrent users agreed between you and us.
7.1.5 You have explicitly read and agree to abide by Love Autisms’ copyright.
7.1.6 You understand and agree to the Membership Acceptable Use Policy, as detailed in Clause 7.5.
7.1.7 You agree that a breach of any of the general Terms and Conditions will lead to your access to our membership being immediately cancelled. It is at Love Autisms’ absolute discretion as to whether your account will be reinstated or not.
7.1.8 You understand and agree that we will monitor your usage of the membership to allow us to determine whether a violation has, or is, occurring.
7.1.9 You acknowledge that all content remains the property of Love Autism at all times. You also understand that your purchasing of a Love Autism membership package, whether individual or for a group, constitutes a licence for the use of Love Autisms’ resources for the duration of the membership only, which should be used in accordance to our user licence agreement.
7.1.10 Any resources downloaded may not be shared or otherwise hosted on any networked system. Resources are for the single and sole use of the person or organisation downloading them and any replication or sharing of resources (without written permission of the company director) will result in Love Autism acting to protect its rights under the licence stipulated in our user licence agreement and Clause 7.5.
7.2 Providing the membership. Our membership can only be purchased directly from Love Autism by paying a subscription fee. The Minimum Term of our memberships is 12 months. When you register for our membership, you consent to get access to online trainings and resources as agreed in the confirmation email.
7.3 When and how to pay for membership. You will be charged at the time of purchase the rate stated at the time of purchase, excluding the value added tax.
7.3.1 At the end of the subscription, your membership contract will not automatically renew and your access to the membership will cease until you take the actions prescribed by us to renew your membership.
7.3.2 If you renew your membership before the end of the Minimum Term, your renewed membership will be extended to include, if any, the months which were remaining on your previous membership.
7.3.3 If you decide to change your type of membership (i.e. from individual to group), it will be at our sole and absolute discretion how the remaining months on your previous membership will be computed.
7.3.4 Love Autism may change the price for the Memberships and we will communicate this change to you either at renewal or when changing the type of membership.
7.4 How to cancel a membership. If You reside within the European Union, you may cancel your order for access to the subscription service within 14 days from the date of your purchase and obtain a full refund by contacting Love Autism at firstname.lastname@example.org unless you have started to download, stream or print any resources within the subscription service. Once you have started to download, stream or print any such resources, you cannot cancel your order, and you will not receive a full or partial refund for your order. By placing an order to purchase our membership, you acknowledge and provide your consent to this.
7.5 Membership Acceptable Use Policy
7.5.1 Our membership is designed to allow individual or group users, depending on the membership type purchased, to download additional teaching resources for their own needs. Collectively, the Love Autism resource collection has taken many years to create. You may not use your account to download, stream and print for anyone else.
7.5.2 The membership is subject to an acceptable use policy, and user accounts are monitored. Love Autism considers that, whether you have an individual or group membership, you abide to use any of the resources in support of the use permitted under these terms and conditions and our User License Agreement, as well as to make one copy of the Resources as is reasonably necessary for its lawful use. Any account that, at our discretion, exceeds a reasonable amount of activity in downloading, printing and/or streaming of our resources will be subject to review.
7.5.3 The membership allows the Love Autism community to support the hard work of Love Autism staff. As such, any violation of the terms of Clause 7, as well as our User License Agreement, is taken seriously and the user’s account will be reviewed and may be cancelled immediately.
7.5.4 Love Autism does not allow volume printing arrangements beyond the number of users associated with your membership, unless specifically agreed in writing (these will be individually negotiated).
- Open and in-service trainings
Love Autism offers different types of face to face trainings which can be booked , by telephoning us or by sending an email to email@example.com
8.1 Resources. You will need to purchase our resources for our face to face trainings. Your booking will not be confirmed until you have purchased our resources and membership.
8.1.2 If you are a school or organisation, the number of people taking the face to face trainings should be agreed by both us and the person/organisation making the booking.
8.2 Providing the training. Once you have booked the training session it will take place at the place and time agreed during the order process. In the event of any change having to be made by either us or the client then the session shall be re-scheduled for a later date/change of venue to be agreed by both parties.
8.3 When and how to pay for trainings. You must pay the full price when you order the face to face trainings whether it is by email or telephone, regardless of the agreed booking date.
8.4 How to cancel a training. Face to face trainings can be cancelled by telephoning us at 07949 697425 or by sending an email to firstname.lastname@example.org Please note that:
8.4.1 Cancellations made 4 or more weeks before the training will not be charged.
8.4.2 Cancellations made between 2 and 4 weeks before the agreed date will be charged 50% of the total booking fee and may be subject, at our discretion, to a 10% fee of the total of your Purchase Order, as compensation for the net costs we will incur as a result of your cancellation.
8.4.3 Any cancellations less than 2 weeks before the event will be charged the full amount and may be subject, at our discretion, to a 10% fee of the total of your Purchase Order as compensation for the net costs we will incur as a result of your cancellation.
8.4.4 Substitution of training delegates is acceptable at any time but must not exceed the agreed number. In the event of cancellation by the organisers, liability will be restricted to refund of the fees paid. It may be necessary for reasons beyond the control of the organisers to make changes to speakers, content or timing of the programme.
- Ending our contract
9.1 Reasons we may suspend the supply of resources to you. We may have to suspend the supply of a resource to:
(a) update the resources to reflect changes in relevant laws and regulatory requirements;
(b) deal with technical difficulties and/or make technical changes.
9.1.1 Your rights if we suspend the supply of subscriptions. We will contact you in advance to tell you we will be suspending supply of the subscriptions, unless the problem is urgent or an emergency. If we have to suspend the subscriptions for longer than 15 working days, we will adjust the price. You may contact us to end the contract for a subscription if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 working days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
9.1.2 We may also suspend supply of the resources if you do not pay. If you do not pay us for the resources when you are supposed to and you still do not make payment within 3 working days of us reminding you that payment is due, we may suspend supply of the resources until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the resources. As well as suspending the resources we may also charge you interest on your overdue payments.
9.2 We may end the contract if you break it. We may end the contract for a resource at any time by writing to you if:
(a) payment of outstanding fees/subscriptions when they are due is not received and do not then make payment within three days of receiving a reminder from Love Autism by either telephone call or email.
(b) you do not, within a reasonable time of us requesting it, provide us with information that is necessary for us to provide the resources, for example, name, email, address, payment information;
(c) you do not, within a reasonable time, allow us access to your premises to supply the trainings; or
(d) you do not use the resources according to our Copyright Policy and User License Agreement.
9.2.1 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.2 we will refund any money you have paid in advance for the resources we have not provided but we may deduct or charge you 15% of the total price of the Purchase Order, as compensation for the net costs we will incur as a result of your breaking the contract.
9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing specific products/services. We will let you know at least 14 days in advance of our stopping the supply of such and will refund any sums you have paid in advance for products/services which will not be provided.
- How to tell us if there is a problem with the resources
10.1 If you have any questions or complaints about the product, please contact us. You can telephone us on 07949 697425 or write to us at email@example.com
- Your rights in respect of defective products
11.1 If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is digital content, for example the website membership and the online training, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
a) If your digital content is faulty, you’re entitled to a repair or a replacement.
b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
c) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example open or in-service training, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
Price and payment
11.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, please call us at 07949 697425 or email us at firstname.lastname@example.org
12.1 Where to find the price for the resources. The fees in respect of our resources will be as set out on the confirmation email when you placed your order. All amounts stated in these terms and conditions, on our website or confirmation email are exclusive of VAT.
12.2 Errors in the price. We take all reasonable care to ensure that the price of the resources advised to you is correct. However, it is always possible that, despite our best efforts, some of the resources we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the resources’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the resources’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.3 We may vary fees from time to time by posting new fees on our website, but this will not affect fees for services that have been previously paid.
12.4 When you must pay and how you must pay. You must pay to us the fees in respect of resources in cleared funds, in accordance with any instructions on our website or as advised in email or by telephone. We accept payment by bank transfers from individuals and against invoices raised for organisations. When you must pay depends on what resource you are buying:
12.5 We can suspend the resources or charge interest if you pay late. If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of the resources to you.
If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 7% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.6 What to do if you think an invoice is wrong. If you think an invoice is incorrect, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
- Our responsibility for loss or damage
13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; defective products under the Consumer Protection Act 1987; any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.2 When we are liable for damage to your property. If we are providing services in your property, for example an in-service training, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
13.3 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.4 Subject to Clause 13.1:
(a) we shall not be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, shall be limited to £200.
14.1 Love Autism makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our resources.
14.2 No part of this Website and/or our resources is intended to constitute advice and the content of this Website should not be relied upon when making any decisions or taking any action of any kind. In particular:
14.2.1 Love Autism resources have been designed to support educationalists to better understand and support children and young people on the autism spectrum The Love Autism programme is not intended to offer a therapeutic intervention and Love Autism makes no claims in this respect.
14.2.2 Because Love Autism resources support educationalists to work more effectively with autistic children and young people learning about supporting autistic children and young people, it is expected that they will be used by people working with children, young people in a variety of educational and non-educational roles. This may include teachers, school support staff, early years’ practitioners, parents, carers, speech and language therapists, mental health professionals, social workers to name a few. In whichever role or environment Love Autism resources are used, it is expected that they are always applied in accordance with Love Autism training resources, and that the adult practitioner knows the child, young person or adult client well including any area of need or difficulty. In non-educational contexts it is also expected that Love Autism resources are used with children, young people or adult clients in accordance with the knowledge, skills, expertise and formal protocols of the adult practitioner’s role.
14.2.3 Love Autism resources are not intended to offer a substitute for professional medical or other advice, care or therapy and any individual requiring psychiatric, medical or other professional advice, care or therapy should seek help from an appropriate professional. Where relevant any adult practitioner should comply with any medical or other treatment or therapy already in place.
14.2.4 Whilst it is intended that Love Autism resources should be helpful to children experiencing learning challenges and difficulties around communication needs, autism spectrum conditions, social/emotional/behavioural support needs etc., Love Autism cannot guarantee that the resources and wider approach will be effective for all individuals in all situations.
14.3 Whilst Love Autism uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers.
- Links to other websites
- Your privacy
16.1. We will only use your personal information as set out in our privacy and cookies policy.
- Intellectual property
17.1 The contents of the Website are protected by copyright laws and other intellectual property rights. The owner of these rights is Love Autism or other third-party licensors. All product and company names and logos mentioned in our Website are the trademarks, service marks or trading names of their respective owners including us.
17.2 Any material or information downloaded from this Website is subject to copyright Terms.
17.3 Copyright. Subject to the express provisions of these terms and conditions:
(a) we, own and control all the copyright and other intellectual property rights in our website and resources;
(b) all the copyright and other intellectual property rights in our website and resources are reserved;
(c) no part of Love Autisms’ website and/or resources may be modified, copied, reproduced, republished, uploaded, posted, distributed or stored in retrieval system or transmitted in any form or by an means, electronic, mechanical, photocopying, recording, scanning, or otherwise, without the prior written permission of Love Autism.
17.4 User License Agreement. By purchasing any of our resources advertised on our Website, you abide yourself to these Terms and Conditions and to Love Autisms’ user licence agreement.
- Other important terms
18.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
18.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the resources, we can still require you to make the payment at a later date.
18.5 Which laws apply to this contract and where you may bring legal proceedings. The construction, validity and performance of these Terms and Conditions shall be governed by Scottish Law and by purchasing resources on this Website you submit to the exclusive jurisdiction of the Scottish Courts provided that such exclusive jurisdiction shall not apply to the extent that any applicable law in your country of residence requires application of another jurisdiction that cannot be excluded by contract.